Policy on Information Confidentiality

This policy is effective as of March 10, 2024.

Sun Malatang respects the privacy of individuals who visit our website. By choosing to use our services, you agree to the collection and use of information as outlined in this Policy.

1. General Provisions and Privacy Commitment

The personal information we collect is used to provide and improve our services. We will only collect and use your information with your consent, except as otherwise required by law.

We will protect your personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

In the event of a hacker attack on our servers resulting in the loss of customer personal data, Sun Malatang will promptly notify the relevant authorities for investigation and inform affected customers.

Sun Malatang will not use, transfer, provide, or disclose your personal information to any third party without your consent, unless required for investigation purposes or as otherwise required by law.

2. Scope of Collection

Sun Malatang may collect personal information from customers, including name, address, home and mobile phone numbers, email address, and any other information you agree to provide.

When you place an order, you may be asked to provide additional information. This information helps us provide better services and products, and our online ordering system will also store your order information for easy reordering in the future.

You are responsible for maintaining the confidentiality of your account, password, and email. You are also responsible for promptly notifying sunmalatang.com of any unauthorized use, abuse, or security breaches involving your account information.

3. Purpose of Use of Information

Sun Malatang uses your information to provide goods and services to you and to improve our goods and services. We will not use your personal information beyond the scope of use listed in Section 4.

4. Scope of Use of Information

Sun Malatang may use the information you provide to provide goods and services to you, including but not limited to the following purposes:

• Introduce and provide meals, promotions, or other product information that Sun Malatang deems beneficial to you.
• Confirm orders or verify your registration status.
• Send notifications about communication activities between you and the sunmalatang.com website.
• Prevent activities that destroy your user account or impersonate you.
• Contact and provide you with the information you request.
• Determine the number of visitors to the Sun Malatang website.
• Manage marketing research programs.
• Not use your personal information for purposes other than confirmation and contact related to transactions at sunmalatang.com.

5. Information Sharing

Sun Malatang may use affiliated companies to operate and maintain the application or for other business-related purposes, and these companies will receive your information to fulfill such requests, such as suppliers we hire to provide delivery, mailing, gift-giving, and other services to customers.

Sun Malatang will not provide any of your personal information to unrelated third parties without your consent, unless required for investigation purposes or as otherwise required by law.

6. Information Retention Period

Your personal data will be stored until you request cancellation or you log in and cancel it yourself. Unless otherwise requested, your personal information will be stored for a period of time deemed necessary and will be kept confidential in accordance with Sun Malatang's procedures.

You have the right to check, update, adjust, or cancel your personal information by logging into your account and editing your personal information or requesting Sun Malatang to do so.

7. Address of the Unit Collecting and Managing Personal Information

• SUN92 COMPANY LIMITED
• Tax Code: 0318176044
• Address: 1st Floor, Service House No. P3-SH.05, Park 3 Building, Vinhomes Central Park, 720A Dien Bien Phu, Ward 22, Binh Thanh District, Ho Chi Minh City, Vietnam
• Phone: 0379.11.0832
• Email: hi@sunmalatang.com

You have the right to send complaints to the website administration board of Sun Malatang. Upon receiving these feedbacks, Sun Malatang will confirm the information, and if it is true as reflected by the customer, depending on the extent, Sun Malatang will take timely remedial measures.

Sun Malatang requires individuals to provide accurate and complete information when registering/purchasing. Customers are responsible for the legality of such information. Sun Malatang is not responsible for and will not resolve any complaints related to the rights of such customers if it is determined that all personal information provided by such customers during initial registration is inaccurate or untrue.

8. Editing Personal Data

You can edit your personal data by visiting the sunmalatang.com website or contacting us directly at hi@sunmalatang.com

9. Changes and Updates to the Policy

Sun Malatang may amend this privacy policy at any time we deem necessary, so please visit our website regularly for updates.

10. Contact

At Sun Malatang, we understand the importance of protecting personal information and respect your privacy. Therefore, if you have any questions or concerns about requesting the deletion of data from our system or need an explanation of how we handle your information, please contact us via email at hi@sunmalatang.com.